Third Annual "Best Practices" Symposium Overview

The Third Annual PBMI 2009 "Best Practices" Symposium was a great success thanks to all the exhibitors and attendees. Everyone that attended is looking forward to next year. If you are interested in participating, please contact us soon as space is limited.

We would like to share with you some of the evaluations we received.

  • I have been in the field for 30 years and have attended many, many programs. I can say that your program "Best Practices in Healthcare Symposium" which I have attended for the past two years, is definitely one of the best educational seminars available.
  • “A lot of info packed into a short time, yet I think it was great. This was the best workshop I’ve ever attended. Practical help for our office.”
  • “This was by far the most informative symposium I’ve ever attended. Looking forward to next year. Excellent speakers!”
  • “Excellent Seminar. I’ll look forward to this again next year. Thanks for all the efforts of the team in putting on such a quality program.”
  • “This was the most enjoyable and most interesting symposium I have ever attended in my 24 years in the medical field!”
  • “I found today to be very educational!”

We will take all of your suggestions and implement them to improve next year.


The ARSI Group

PBMI Exhibitor

Key Note Speaker:
James A. Muschler

A nationally known consultant with The ARSI Group, Mr. Muschler has performed educational programs for organizations such as: HFMA (Healthcare Financial Management Association), the AHA (American Hospital Association), the MGMA (Medical Group Management Association) the AOA (American Osteopathic Association), and the HBMA (Healthcare Billing and Management Association).

The ARSI Group is a unique, strategic-planning, consulting and training firm organized to provide business management solutions to providers of professional services. Mr. Muschler has been business partners with PBMI for over 3 years.

Monroe Bank and Trust (MBT)

PBMI Exhibitors:
Monroe Bank and Trust
MBT Wealth Management Group

Q & A Panelists Monroe Bank and Trust
Front row (from left)
Mark Johnson-MBT Business Services Group
Jay Steffensky-MBT Relationship Manager
Back row (from left)
John Betrus-MBT Second VP Senior Marketing Officer
Debra Holden-Physician Billing Management Inc, President
Mark Gruber-MBT Investment Service Broker
Devin DuRocher-MBT Investment Service Broker

Since its founding in 1858, Monroe Bank & Trust (NASDAQ: MBTF) has grown into one of the largest community banks in Michigan, with more than $1.5 billion in assets. MBT is a full-service bank with a comprehensive array of personal and business services and products, and one of Michigan’s most respected Wealth Management departments. With 25 offices, global ATM account access, PhoneLink telephone banking and eLink / eBusiness online banking, MBT provides an incomparable level of service and convenience for its customers.

For well over half a century, hundreds of professionals, business owners and families have trusted their estate planning, retirement accounts and investment portfolios to the experts of the MBT Wealth Management Group. Clients receive individualized attention and a carefully crafted plan based upon their unique financial goals and timelines. Regular plan reviews support plan evolution as life stage benchmarks are reached.

Michigan Osteopathic Association (MOA)

PBMI Exhibitors:
(Top Picture from left to right)
Summer Foster, IT Project Coordinator/Website Developer
LaTesha Richardson, Insurance Administrator

(Bottom Picture)
Fredrick S. Anderson

The Michigan Osteopathic Association (MOA) was established in 1898 and is headquartered in Okemos, Michigan. The MOA strives to advance the science and art of osteopathic medicine, education and research. We strive toimprove healthcare and benefits of scientific advancement, the treatment, prevention and alleviation of human ailments;and to strengthen and promote the image of osteopathic medicine in Michigan by shaping the health care delivery system on a national basis to better serve the community and the more than 7,000 osteopathic physicians and students it represents.

Serving as Deputy Director of the Michigan Osteopathic Association, Fred S. Anderson is second in command for the state wide medical professional association. His focus is on health care policy, insurance, tax and judiciary issues on behalf of 5200 Osteopathic Physicians.

Mr. Anderson brings a high level of experience to the MOA, including serving as Chief of Staff to the State Senate Majority Leader and coordinating the state Democratic Caucus policy and public relations staff. In addition to working at with the highest levels of state and national government agencies, he has a proven track record of developing grassroots coalitions to achieve common goals.

Creditors Collection Bureau Inc.

PBMI Exhibitor

Christina Smith, Business Growth Coordinator

Creditors Collection Bureau has been providing service to the healthcare industry since 1949. Creditors Collection Bureau believes in a service that goes beyond simply collecting past-due accounts. We pride ourselves on the ability to accomplish the collection task effectively and efficiently while, at the same time, protecting our customer’s public image and goodwill. This approach to debt collection has allowed CCB to sustain very strong and committed partnerships with our clients.

Christina Smith is the Business Growth Coordinator for Creditors Collection Bureau, Inc. At CCB, Christina has held several key positions in Training and Compliance and IT Support and Development.

Bodman LLP

PBMI Exhibitor

(Top Picture)
Attorney, Steven J. Fishman
(Bottom Picture)
Attorney, Aaron Graves

Bodman LLP takes the employer's side in wrongful discharge and employment discrimination claims; compliance with all federal and state labor-employment laws; worker's compensation, disability and unemployment claims; union organizing, representation, negotiation andstrikes; staff planning, discipline, drug-alcohol abuse and testing;unfairlabor practice charges and labor contract enforcement; drafting policies and handbooks; federal and state court agency proceedings, construction-site picketing, secondary boycotts and violence; wage hour and safety matters; presenting management seminars on labor-employment topics.

Our clients range from the largest employers to the smallest, in a wide variety of businesses and industries, with locations in many states. We also serve governmental employers in the public sector.

Michigan State Medical Society

Joshua Richmond, Political Affairs Manager

A graduate of Michigan State University, Joshua C. Richmond joined the Michigan State Medical Society in 2003. Now serving as Manager of Political Affairs of the MSMS, Josh is responsible for directing lobbying efforts on behalf of Michigan physicians.

Speaking at the Symposium for the third year, Josh provides attendees with information on current issues that impact Michigan providers, and legislative action under review  with state government.

AAPC Certified PMCC Instructor

Cynthia Gren, CPC, CPC-H, CCS-P

Cynthia Gren is an approved and experienced Professional Medical Coding Instructor by the American Academy of Professional Coders. Her coding instruction experience spans more than 10 years successfully instructing hundreds of coders who have gone on to obtain AAPC’s Certified Procedure Coding (CPC) certification.

She has been a featured speaker for The South Eastern Michigan Health Information Management Association (SEMHIMA), Michigan Society of Neurology, and Family Medicine Annual CME Conference.

Noteworthy Medical Systems

PBMI Exhibitor:
Steve Weaver, Sales

Noteworthy Medical Systems is a leading provider of software and health solutions to the ambulatory healthcare sector that includes NetPractice EHRweb. NetPracticePM utilized by Physician Billing Management, Inc. Noteworthy and the NetPractice family of products have established a solid reputation for quality and responsive support, allowing administrators, providers and hospitalists to achieve beyond their expectations.

Noteworthy serves a customer base of 1,300 practices, 6,000 healthcare providers and more than 13,000 users across 43 states. Noteworthy Medical Systems has been a business partner with Physician Billing Management, Inc. for over two years.

Blue Cross Blue Shield of Michigan

PBMI Exhibitors:
(from left to right)
Pat Graziani-Moffat, Provider Consultant
Lisa O’Neil, Provider Consultant 

Blue Cross Blue Shield of Michigan, a nonprofit corporation, provides or administers health care benefits to just over 4.7 million members through a variety of plans: Traditional Blue Cross Blue Shield; Blue Preferred, Community Blue and Healthy Blue PPOs; Blue Choice Point of Service; Blue Care Network HMO, and Flexible Blue plans compatible with health savings accounts.

For nearly 70 years, Blue Cross Blue Shield of Michigan has been dedicated to providing affordable, quality health care and doing all we can to create stronger, healthier Michigan communities. Our commitment to Michigan is what differentiates us from other health insurance companies.

Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.

Michigan Department of Community Health

PBMI Exhibitors:
(from left to right)
Gale Gardner, Provider Consultant
Lisa Trumbell, Provider Liaison

The department, one of the largest in state government, is responsible for health policy and management of the state's publicly-funded health service systems.

Services covered include inpatient and outpatient hospital services, physician services, health screening for eligible children, maternity services, pharmacy, medical supplies and equipment, nursing, mental health care, community-based care, and other services.


PBMI Exhibitors:
(from left to right)
Debbie LaCroix, Network Account Manager
Phyllis Gellasch, Network Account Manager

UnitedHealthcare is an operating division of UnitedHealth Group, the largest single health carrier in the United States. Our family of companies delivers innovative products and services to approximately 70 million Americans. UnitedHealthcare's nationwide network includes 560,000 physicians (and other care professionals), 80,000 dentists and 4,800 hospitals. Our pharmaceutical management programs provide more affordable access to drugs for 13 million people.

We're committed to the delivery of quality care and its continual improvement. In fact, UnitedHealth Group made significant investments in research and development, technology and business process improvements – nearly $3 billion in the past five years. These investments led to changes that are improving the way care is delivered and administered across the entire industry.

Physician Network Solutions Inc.

Colette Golec, CPC, Director of Client Services

Physician Network Solutions, Inc.  provides our customers complete implementation, training and ongoing support for the
Noteworthy NetPracticePM™ system. Dedicated to increasing efficiencies, reducing expenses, and streamlining office workflow for medical practices, Noteworthy offers a “total solution” by providing a suite of comprehensive products and services such as a sophisticated billing and collection module, web enabled interface for online patient services automated patient reminders, patient statement production and an electronic clearinghouse. NetPracticePM™ is the ultimate profitability tool for health care providers.

PNSI brings a wealth of knowledge to every client we support. Our clients benefit from our experience and the network of physicians, insurance carriers and industry leaders we work with everyday.

PNSI brings a wealth of knowledge to every client we support. Our clients benefit from our experience and the network of physicians, insurance carriers and industry leaders we work with everyday.


PBMI Exhibitors:
(from left to right)
Kathy J. Koze, Senior Manager Independent Distributor
Marilyn J. Larese, Senior Manager Independent Distributor

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